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Privacy Policy

PolarSMS · rented numbers, real privacy. Effective 2026.

The short version

We never sell your data to advertisers.
Passwords are hashed — we can't read them either.
Cookies are functional only, no ad tracking.
Ask and we'll delete your account and its data.

This page explains what PolarSMS does with your data when you rent a virtual number, top up your wallet, or contact support. We've tried to write it the way we'd want to read it ourselves — no legalese where plain English will do.

What we hold on to

Your email, username, hashed password, wallet balance, and referral code make up your account. On top of that we log what you rent (service, country, phone number, any code delivered) and whatever you write to us in a ticket or the chat widget. That's the whole list — no hidden data collection beyond what the platform needs to function.

Why we need it

Each piece of data maps to a feature: your email verifies who you are, your balance tracks what you've paid for, your order history is how you see what numbers you've rented. Nothing here feeds a profile for ads — PolarSMS doesn't run any.

Cookies, honestly

A cookie keeps your login alive; local storage remembers small UI choices, like closing this site's cookie banner so it doesn't nag you again. That's the extent of it — no third-party trackers piggybacking on your visit.

When data leaves our servers

Only when it has to: a payment processor to handle a wallet top-up, an email service to deliver a verification link, or a legal authority if we're required by law to respond. We are not in the business of selling or renting out your information.

How long we keep records

As long as your account stays open, so your history and balance stay accurate. Close your account and ask for deletion, and we clear your personal identifiers — short of anything we're legally obligated to retain for fraud or compliance reasons.

Keeping it locked down

Hashed passwords, restricted internal access, and routine care in how we build the platform. No service can promise perfect security, but we treat your data like it matters, because it does.

What you control

Edit your account anytime from Settings. Want your data exported or your account gone entirely? Open a ticket or message us through the chat widget — we'll take care of it, no hoops to jump through.

The fine print

This policy may change as the platform grows — we'll keep this page current when it does.

Questions about any of this? Message us through the support widget, or email support@polar-sms.com.